Exceptional Service from SSI Customer Support

The SSI Customer Support Team has received a 99% “Happiness and Satisfaction” rating from Customers!

In celebration of Customer Service Week, SSI would like to express our appreciation for our exceptional Customer Support Team and their dedication to our customers’ success every day. Throughout the past year, our customer support team has achieved a remarkable 99% satisfaction rating, a testament to their dedication and commitment to excellence.

After every support call or when a support ticket is resolved, we invite our customers to share their feedback regarding their experience. We are thrilled to report that an outstanding 99% of respondents expressed happiness or satisfaction with the service provided by SSI! The commitment of our support team to maintain high standards is evident. This remarkable consistency speaks volumes to their dedication to serving our customers.

“We have 48 dedicated team members, and this group plays a critical role in the success of our customers and our company. Every day, our support staff are on the front lines, answering questions, troubleshooting issues, and helping customers navigate the ins and outs of Agvance and Energy Force. Whether it's one-on-one training, group sessions, or through Agvance University, they are always there to empower our users.”
- Heather Karbach, SSI VP of Customer Service

Our Customer Service Team is not only an invaluable resource for our clients but also for colleagues within SSI. They offer comprehensive customer training sessions, product demonstrations, and implementation assistance. Additionally, they act as strong advocates for our customers, ensuring that their voices are heard and their needs are met. Whenever a question arises, our support team is always ready to jump in.

As we celebrate Customer Service Week, let us recognize and honor the efforts of our customer support staff, who consistently raise the bar and deliver outstanding service every day.

From our SSI Customers

“The support team has been awesome. We can usually email them and get a response back within an hour. If that long.” Brandon Guzman-Siars, Delta Growers Association

“ The customer service is probably the greatest that we have to deal with from day to day.” Craig Jump, R.W. Griffin

"So what I would say the top thing with SSI and Agvance is their support. They are always there and available to us. Very friendly, responsive, and you don't always get that in different software companies." Whitney Wolf, Farmward Cooperative